Return / Refund Plolicy

Return and Refund Plolicy

Last updated 12/29/2022

Thank you for your purchase. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return or exchange it to us for [a full refund], [store credit], or [an exchange]. Please see below for more information on our return policy.

Returns

All returns must be postmarked within [7] days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, [please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and [include your proof of purchase / the return form provided and mail your return to the following address:

311 Walnut Street,

Batavia, IL, 60510

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be [returned], [exchanged], or [refunded]:

  • Beats/Instrumentals
  • Mixing/Mastering Services
  • Recording Session Fees
  • For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

    Please Note

  • Sale items are FINAL SALE and cannot be returned.
  • Subscription, Advertisement and Promotion items are FINAL SALE and cannot be returned. QUESTIONS If you have any questions concerning our return/refund policy, please contact us at:
815-742-0904 [email protected]

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